FAQ

Self Collection Service is Available for Order Above $200 Only.

Extra Space at 301 Boon Keng Road Singapore 339779.

Collection hours are within 48 hours upon receiving the Password which will be send to you within 1 to 2 working days. The accessibility is 24 hours x 7 days (never closed). 

- Free parking for drivers/motorcyclists/cyclists 

- 5 mins walk from Bendemeer MRT. 

- 8 mins walk or 7 mins bus from Boon Keng MRT. 

- 9 mins bus from Kallang MRT. 

Contact Us

1. WhatsApp / SMS: +65 8858 6565 (24 hours)

2. Phone: +65 8858 6565 (9am to 9pm daily)

3. General Enquiries: hi@sixfive.com.sg

4. Corporate & Group Sales: rayner@sixfive.com.sg

5. Six Five Headquarter: 14 Robinson Road #08-01A Singapore 048545 

Authorised Premium Reseller with Genuine Products Only

Is Sixfive.com.sg an authorised reseller or your products come with official warranty?
We are the authorised premium reseller for all the product brands which we carried. All the products come with official warranty as provided by the manufacturers directly or their Singapore authorised distributors. We support local businessess and thus do not import products from oversea trading companies. Any further matters in regards to product, warranty, service or support, do feel free to contact us at anytime.

Online Payment Methods

What modes of payment do you accept?
For online orders, we accept PayNow to Sixfive UEN 201219941H, bank transfer to DBS Current Account #025-904392-2 or credit card payments via PayPal (Visa/Master/Discover/Amex).

Bank Account Name: Six Five Pte Ltd
Bank Type & Account Number: DBS Current #025-904392-2
Bank Branch: 025
Bank Code: 7171

After PayNow or bank transfer, please whatsapp / sms / email us your invoice number and bank transaction number and we will process your orders immediately upon verification.

Shipping & Delivery (Singapore and International)

How are items delivered to me?
All items are shipped via Sixfive employees, Speedpost Express or Singapore Post smartpac (letterbox) with tracking code. We drop small parcels with Singapore Post and count on them to deliver to you. We will email you the article number or tracking code so that you may check the delivery status via Singpost.com.sg.

What are your Singapore delivery fees and lead time?
Everyday Free Shipping SG $0.00 with no minimun purchase required (averages 3-5 working days) or Expedited Shipping at SG $5.00 (averages 2-3 working days).

Do you ship internationally?
Yes. Flat SG $15 for delivery from Singapore to Indonesia, Malaysia, Philippines, Thailand and Vietnam in estimated 7 to 10 working days. Rest of world shipping fee is flat SG $50. A shipping notification with tracking code will be sent to you when the order has been shipped.

For worldwide orders, custom duties, delivery options and charges, please whatsapp / email / call us at +65 8858 6565; stating the items and colours you are interested in, as well as the country to ship to.

I have not received my item(s). What can I do?
Do not panic. If you have not received your items within a week upon dispatch, do contact us with your order number so that we can do a quick check for you.

Register an Account

Do I have to register an account to purchase from your website?
Yes, you do have to register an account to purchase from our website. We are only able to accept/process orders placed through our website. If you have problem registering an account, do contact us and we will guide you in registration. 

How do I register?
To register, you will need to have a working email address. Simply click on “Create an Account" at the top of the page and follow the steps to start registering. You will receive a confirmation email once your account has been successfully registered.

Ordering & Redemption of Gift Certificates/Coupons

How do I order from your website?
Simply click on the item that you wish to purchase, choose the “colour” and “size” (if applicable) and “Add to Cart”. You may choose to “Continue Shopping” or “Proceed to Checkout”. If you decides to make payment, click “Proceed to Checkout” and follow the steps to proceed with your order. An invoice will be sent to your email address when the order has been successfully placed/confirmed. If you do not receive any invoice, it could either mean your order has not been processed/confirmed properly or it could be in your spam/junk folder. 

Why can’t I add an item to my shopping cart?
If you are unable to add the item to the shopping cart, it could mean that it is currently sold out and we are in the process of removing it from our website.

What does it mean when an item is on Pre-Order?
An item on Pre-Order simply means that you are still able to purchase the item but you will have to place an order upfront with advance payment and receive it only at a later date. The estimated date of arrival will be stated in the product page.

How do I order an item that is on Pre-Order?
It is the same as the normal order process.

I have ordered both an item that is in stock and on Pre-Order. Will the items be shipped together or separately?
We will ship the in-stock item first and upon the availability of the pre-order item, we will process the delivery as accordance.

I have received a gift certificate or coupon. How do I redeem it?
To redeem apply a gift certificate or coupon, simply enter code in the Step 5 of “Order Confirmation Page” and click “Apply”. All discount codes are case-sensitive.

Return & Exchange Policy 

I have received an item that has a defect. Can I return it?
Yes, you can return and exchange for same item, upon verification that the product is defective. Please send us a snapshot of the defect along with your order number and a customer service representative will be in touch with you within 1 working day. The return and exchange for the same item must be done within 7 working days. Do note return and refund is not allowed. 

Are products sold refundable?

All products sold and delivered/self collected are not refundable. 

Technical Issues

I'm having problems accessing your website.
Contact us with as much details as possible, ie. error message/details, print screens etc, so that we can assist you better.

I cannot access my account.
Click on 'Forgotten Password' and enter the email address that you have entered when registering your account. A new password will be sent to you via email.

Terms & Conditions

1. In General
Access and use of this Website and the products and services available through this Website (the "Services") are subjected to the following terms and conditions and notices (the "Terms and Conditions"). By using the Services, you are agreeing to all to the Terms and Conditions listed. All Terms and Conditions are subjected to change at our own discretion.

2. Terms of Sale
By placing an order with us, you are offering to purchase the goods by agreeing to the following terms and conditions. All orders are subjected to availability and confirmation of order price. The products shown on Sixfive.com.sg website may have a slight discrepancy due to the different colour resolution on each technology device. We will try our best to ensure that our products are best represented and in this case, refunds or exchanges will not be applicable.

3. Disclaimer / Limitation of Liability
Sixfive.com.sg (Six Five Pte Ltd) will not cover any direct or indirect loss or injury to a person or loss or damage to property or any incidental, contingent, special or consequential damages including, but not limited to, losses incurred due to any delay in rendering any services related to this Contract and/or loss of use during the period that your Product is at an authorised repairer and/or while awaiting replacement parts, even if you might have informed us of the possibility of such loss or damage.

4. Privacy Policy
Sixfive.com.sg is committed to protecting and securing the information collected from you. While visiting Sixfive.com.sg, you may be required to sign up with us, while providing personal information including but not limited to any name, email address, postal address, contact number, date of birth, or any other information that may be required to contact you.

When you place an order with us, we may occasionally update you with our latest products, promotions, news and special offers via e-mail, post or telephone. Should you wish to opt out of receiving marketing communications from you, you are able to do so personally by logging into your personal account at Sixfive.com.sg. Or you can click on the "Unsubscribe" link from any email received from us.

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